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Sugester CRM is a simple yet powerful customer relationship management tool. The app is centered around and advanced client database, enhanced by indispensable features like deal tracking, funnel chart generation, recurring reminders, client sorting and full email integration.
Adding our live chat to your website is as easy as it gets: just paste a code snippet into your page's source and you're ready to go. You can start chatting with your customers right away - it's the perfect tool to engage and convert visitors.
The main aim of Sugester Helpdesk is to reduce the time it takes to resolve customer tickets. If your company has shared email addresses (such as help@company.com) this is the solution for you - our app will help you make sure that all email gets answered promptly and by the right team member.
Good planning and organization are key elements of running a successful business. Sugester lets yoou easily create and assign tasks, group them into projects and subprojects and measure how long they take to complete. Each task can include a deadline, priority, estimated completion time, attachments and more.
Sugester Knowledge Base is an easy-to-use, advanced content management tool allowing you to build a professional self-service help portal without any technical knowledge. You can write, format and edit all your entires within our intuitive WYSIWYG editor - no programming required.
What better way to build a manageable community around your product than by starting a forum? Your Sugester forum can also serve as a sounding board for complaints, suggestions, ideas and more - all that without having to deal with unwieldy social media.
Always have key customer info handy
Keep a record of all interactions with your customers
What do you get out of your customer relationships
Make sure that you contact your customers regularly
Organize your customers into groups
Generate funnel charts and much more
Make phone calls and write e-mails directly from Sugester
Make sure that tickets get resolved on time
Useful statistics on interaction duration and frequency
Upload, categorize and browse documents within Sugester
Place our widget on your website in under a minute
Watch your visitors' actions in real time
Receive push notifications on desktop and mobile devices
Make the widget your own by adjusting its look and feel
Accept chat messages even when you're not around
Easily access all archived chat conversations
Instantly see basic information about your conversation partner
Pick up your conversations right where you left them off
See what takes up all your time
Keep track of what's going on in your business
Easily track and account for your time
Create canned responses for frequently asked questions
Make sure your customers are satisfied with your responses
Create timesheets on the fly
Track response times and more
Make sure everything gets done on time
Choose the right person for the job
Control access to information & functionalities
Some things can wait
Create projects, assign team members and manage visibility
Arbitrary task grouping
Questions and answers - plain and simple
Always have help handy
Pop-up tips and information about your product
Integrate the Knowledge Base layout with your app/website
React to customer feedback
Granular controls for setting user privileges
Be understood across language barriers
Replace your paper handbook with an online Knowledge Base
Company know-how available to all team members
Extend the functionality of your Knowledge Base with just one click
Create a community around your product
Make it easy for your customers to ask for help
Make Sugester blend in with your page
Only show people what they need to see
Always know what's on your customers' minds
Manage user privileges with ease
Get your message across in multiple languages
Run betatests on new features and collect feedback
Reward top user contributors and most productive team members
Always know what your customers want the most
Take advantage of the biggest social network on Earth
Use the best VoIP providers around
Make and receive calls staight from your computer
Keep track of email and phone conversations in one place
Gain valuable insight into every single phone call
Easily add notes and summaries to every phone call
View aggregate, personal and comparative call statistics
Sugester automatically displays client info so you always know who you're talking to
Keep your old email address and maintain continuity of communications
Sugester allows you to service unlimited mailboxes on your account
Shared inboxes make dealing with group addresses (eg. 'help@company.com') a breeze
Manage multiple companies or departments within the same account
Use any SMTP provider to guarantee the highest deliverability of your business email
Easily create professional footers using graphics and HTML markup
Save time by creating templates of answers to frequently asked questions
Make sure that every email gets where it's supposed to - and track it along the way
Create emails with advanced formatting using our WYSIWYG editor or by designing your own HTML templates
Automate repetitive email management tasks by creating advances custom filters
Avoid BCC snafus thanks to our innovative group mailing feature
Easily upload mail archives from third-party software and providers
Easily keep track of long exchanges thanks to Sugester's threaded view of mails
Include a short satisfaction survey at the end of your emails to ensure high quality customer support experiences
Send automated replies and notifications to your customers
Create mailing lists and easily send email to multiple recipients
