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Gamification is the use of game mechanics outside of games. It's a great way to increase engagement in things which aren't normally perceived as fun. This is why gamification is a great way to improve both the atmosphere and productivity and your business.

You've successfully completed the first step - your product has a userbase. But that's just the beginning. In order to retain existing customers and get new ones you have to keep your users happpy. The way to do it is by running a well-organized helpdesk that provides quick and useful answers to your customers' questions.

While discussion forums are usually associated with hobbies or leisure activities, they are also a very useful tool for professional purposes. This article outlines the benefits of starting a dedicated suggestions forum for your company or product.

In this post I am going to explain what a knowledge base is, what characterises a good knowledge base and why you should get one of your own.