Create a forum with service users that will include comments, suggestions and opinions. Receive information that will help you develop your applications, products and sites
Create your own knowledge base, allowing visitors to quickly find answers to frequently asked questions
Create a feedback widget that will appear on your site. Copy the short code generated by helpOcean to create the widget.
Allow visitors to chat online
The helpdesk system automates all customer communication channels: e-mail, online chat, forum application
Manage your forum post statuses (e.g. new, tested, accepted, rejected, private)
Define forum categories
Live text anticipation (you can see whether the entries are duplicates or not)
Create user rankings to increase user loyalty
Reward the most involved users with virtual badges visible to other users
Create private forums, available only to administrators or assigned testers
Manage comments (you can also close comments for selected status).
Highlight important comments made by moderators, or answers to the specific problem
Configure the voting system which visitors can use to democratically decide which suggestions/comments/bugs are the most important to them.
Turn user votes into social strategies. For example, exposing voting to Facebook "Likes" will help popularize selected suggestion on Facebook
Seamlessly combine similar entries.
Insert your own custom fields and configure them with a widget.
Ban specific users or IP addresses
Sticky post important topics at the top of a forum.
Prevent duplicates when adding notifications. When you add a new notification, you can see notifications have already been made.
Enable users to add attachments in posts or comments
Automatically assign tasks from a suggestion to a selected administrator. You can assign several administrators across different categories of tasks.
Each entry may be moderated. You can also set new notifications by default to be visible only to administrators and then post only after they have been accepted
Feedback comments can be edited within 30 minutes of posting
Define your own feedback loop: comment, vote, viewing privileges, and voting methods.
Create separate, independent forums.
If you need a specific method of reporting user behavior, we add you every report type that you need.
Put your company logo on helpOcean services.
Customize and rename fields/buttons on the forum and widget.
Link your domain name to your forum (e.g. help.yoursite.com)
Remove all helpOcean logos and information to keep your brand consistent.
Customize the look and feel to match your specific brand by stylizing the forum and widget. Change the colors, add your own CSS, or completely change the look by using your own HTML template.
Administrators and users receive e-mails about new suggestions and new comments on the forum.
Users can register and log in with their Facebook account.
Also, You can turn on the
Facebook Comment to applications and allow a vote by the 'Facebook Like'
Create a private test forum only accessible to administrators and beta testers.
Contact via e-mail with selected or all members of the community.
Send mass e-mail to all or selected users. For example, you can send emails to only users who voted, commented or added at least one suggestion.
Easy-to-use interface for communication with other systems.
For each post or suggestion, administrators receive information about the user (e.g. IP address, operating system version, browser version). This information is helpful for your analytics or bug reports
Automatically detect spam. You can also manually list spam addresses.
Export information from your forums to spreadsheets in various formats.
Secure HTTPS encrypted connection.
Receive statistics and traffic information generated by Google Analytics.
helpOcean automatically indicates application or javascript errors and shows where the error was caught.
Limit a forum for a selected ranges of IP addresses (e.g. make a forum visible only to an internal corporate network).
Custom development projects can extend functionality according to your needs.
