Sugester helpdesk pricing

Plan Free
$0 / mo
3 operators
3 mailboxes
100 emails / month
SMTP mail unavailable
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Plan Start
$9 / mo
3 operators
5 mailboxes
1000 emails / month
SMTP mail available
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Plan Pro
$29 / mo
10 operators
10 mailboxes
20000 emails / month
SMTP mail available
own domain available
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Plan Max
$99 / mo
30 operators
30 mailboxes
50000 emails / month
SMTP mail available
own domain available
custom branding available
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Compare plans

Our plans:

FREE

$0 forever
Try now

Start

$9 / mo
Try now

Pro

$29 / mo
Try now

Max

$99 / mo
Try now

Helpdesk features

Operators How many co-workers can use your Sugester account at the same time. 3 3 10 30
Synced mailboxesHow many mailboxes you can send and receive email from using Sugester 3 5 10 30
Team managementRun projects, delegate tasks and track progress without leaving the browser! Sugester's task and project management capabilities make working in teams more pleasant and efficient than ever. limited basic advanced advanced
Own email domainsNo need to change email addresses and create unncessary confusion - Sugester allows you to keep on using your existing mailboxes. limited tak tak tak
CustomizationWe know that every company is different - there is no one-size-fits-all solution. This is why we made Sugester deeply customizable - you can easily adjust many aspects of our app to best fit your individual needs. none basic advanced total
Dynamic email footers This feature enables you to use contextual data from your employee profile to generate personalized email footers based on a shared template. tak tak tak tak
Multiple footers Every mailbox in Sugester can have a separate, personalized footer. Footers can be designed using HTML, inline CSS and our Handlebars variables. tak tak tak tak
Canned responses Some customer questions have a way of repeating themselves. Save valuable time and never type the same answer twice again - just select a canned reponse from your list and fire off an email in seconds. tak tak tak tak
Email queue If your company gives out shared email addresses (such as help@mycompany.com), then you know that managing them can be a pain. Sugester lets you manage your shared email queue easily, and warns you in case more than one person is attempting to answer the same message. tak tak tak tak
Address sharing Sugester makes sharing addresses and using multiple outgoing addresses easy. No need to log in to a different account every time you want to choose a different e-mail address - just select the one you want from a drop-down list in the 'To' field. tak tak tak tak
Autoresponder You can set up an autoresponder for every mailbox configured to work with Sugester. The automatic replies can be dynamically adapted using our Handlebars variables. tak tak tak tak
Assign emails Sugester lets you transfer emails to other team members - this way they appear in their mailboxes without creating a messy forwarding chain. tak tak tak tak
Reply time tracking Make sure that business email gets answered in a timely manner - Sugester tracks the time it takes team members to reply to incoming email. tak tak tak tak
Postpone email Some emails do not warrant an immediate reply, but shouldn't be deleted. Just postpone them by a day or week - they'll pop back into your inbox at the right time. tak tak tak tak
Email filters Automatic filters let you perform complex actions without doing anything - just setup a filter and let it run. tak tak tak tak
Email priorities Some emails are more important than others - assign them priorities so you always know which ones need your immediate attention, and which ones can wait. tak tak tak tak
Micro mailing A better way to BCC: all your recipients will see their (and their only) email address in the 'To' field. tak tak tak tak
Internal comments Avoid email mishaps by choosing 'Internal comment - do not send' in the 'To' field. Your coworkers will see your note without the risk of saying something inappropriate to your customers. tak tak tak tak
Shareable link You can generate a shareable link to every email stored in Sugester - a convenient way to show something to people without forwarding emails or inviting them to your account. tak tak tak tak
View source Take a peek at your emails' headers and HTML structure. tak tak tak tak
Delivery tracking Never worry about 'undelivered emails' again - Sugester lets you track your emails throughout the delivery process. tak tak tak tak
Email rating Make sure that your customers are happy with your email support by appending a short, single-question survey to every outgoing helpdesk email. tak tak tak tak
Task management Create, edit, assign and manage tasks across your team. tak tak tak tak
Multiple departments or companies A convenient way to minimize cross-department noise while maintaining the convience of having all your team members on the same Sugester account. tak tak tak tak
Timesheets Timesheets are useful for billing and payroll; they can be based either on user-reported data or automated activity logging in Sugester. tak tak tak tak
Activity logging Sugester can log all activities performed within your account - a great resource to build reports, measure productivity and more. tak tak tak tak
Advanced search Search and sort your emails and tasks using such criteria as person assigned, date, priority, department and status, as well as natural language queries. tak tak tak tak
Collision detection Operators (agents) receive a a warning when another person is looking at the same email as them - a great way to avoid doing the same work twice. tak tak tak tak
Our plans:

FREE

$0 forever
Try now

Start

$9 / mo
Try now

Pro

$29 / mo
Try now

Max

$99 / mo
Try now