Our unified inbox feature collects information from multiple
channels and serves it on a single, readable page. No more
juggling e-mails, phone calls and chat conversations - all the
data you need for work is now available in one, powerful
Sugester Helpdesk includes a full-featured task management
suite. Our tools help you create tasks, assign them to team
members, combine them into projects and measure the time spent
on each action. This information can be easily exported as a
timesheet or an invoice to streamline your billing process.
Stop wasting your team's time by answering the same customer
question multiple times. Sugester Helpdesk makes it easy to
create a database of re-usable content and automate resolving
common user issues. You can also ask users to give feedback on
their interactions with your team and use the obtained data to
create the best customer experience possible.
No more digging through e-mails, phone call histories and chat logs - now all your communications are available on a single inbox page.
With Sugester Helpdesk everyone knows what to do. Our system makes it easy to divide the workload between your team members and monitor their progress.
Never be in the dark about what's going on in your business. Our built-in activity tracking system lets you monitor your team's productivity in real time.
Sugester Helpdesk offers you a hassle-free solution for generating timesheets and invoices - just choose the tasks or projects you want to account for, and generate the document you need.
What are the bottlenecks in your process? Our work tracking & analytics tool will show you exactly where all the time goes.
Stop repeating yourself and build a time-saving database of canned responses to common user questions with the added benefit of creating a consistent and professional customer experience.
Customer satisfaction is the key to your success. Automated feedback collection will let you make sure that your users are happy with your product and support.