Helpdesk features

globe
Unified inbox »

No more chaos - all your e-mails, phone calls and other messages are now in the same place.

globe
Task management »

Make sure everyone knows exactly what to do. Create tasks, assign them to people, group them into projects, and track progress with our intuitive tools.

globe
Activity tracking »

Never be in the dark - with Sugester every activity is logged and can be viewed in real time.

globe
Timesheets and work tracking »

Make reporting progress and invoicing your customers a pleasure. Sugester makes it easy to collect information about projects and generate readable timesheets, invoices and more.

globe
Time tracking and analytics »

Where does all the time go? Never wonder again - our time tracking and analytics tools make it easy to identify bottlenecks and allocate time effectively.

globe
Canned responses »

Don't waste time repeating the same thing over and over again. Aggregate useful content and re-use it in customer interactions. »

globe
Reponse rating »

Make sure your customers are happy with your service by collecting automated feedback on interactions with your team. »