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Answering the same questions over and over again is not only frustrating - it's also a waste of your valuable time. Still, no matter how hard you try and how many knowledge base articles you write, customers will keep contacting you about the same exact issues. Instead of wasting valuable time on typing the same answer a hundred times, just create one good reply and save it as a template. This way the most frequently asked questions will be answered immediately, and you'll be free to start working on more pressing matters.
Answering the same questions over and over again is not only frustrating - it's also a waste of your valuable time. Still, no matter how hard you try and how many knowledge base articles you write, customers will keep contacting you about the same exact issues. Instead of wasting valuable time on typing the same answer a hundred times, just create one good reply and save it as a template. This way the most frequently asked questions will be answered immediately, and you'll be free to start working on more pressing matters.
